Refund Policy

Last updated: 2026-06-07

This Refund Policy explains how billing, cancellation, and refunds work for the Yardly lawn-care marketplace operated by Yardly LLC, a Georgia limited liability company. It is part of and should be read together with our Terms of Service and Privacy Policy. Yardly connects residential customers with independent landscaper contractors; Yardly does not itself perform lawn care and acts as the venue and payments layer.

Recurring per-visit charges. When you set up your plan, no charge is made at checkout. Instead, your payment card is securely kept on file (through Stripe), and you are charged automatically after each completed visit at the applicable per-visit price for your lawn and cadence. There is no monthly lump-sum charge. These per-visit charges continue on an ongoing basis until you cancel. You can cancel anytime through the Stripe Customer Portal reachable from /account, and cancelling is at least as easy as signing up. We will give you advance notice before any change to your per-visit pricing.

1. Per-visit billing

Yardlyuses Stripe in "setup" mode at signup, which means your card is saved but not charged when you set up your recurring visit plan. After a landscaper completes a scheduled visit, Yardly generates a Stripe invoice and charges the card on file for that single visit. You pay only the per-visit price, which scales with your lawn square footage and chosen cadence (weekly, biweekly, or monthly), plus any materials add-ons performed on that visit. Per-visit minimums currently apply (weekly $35, biweekly $42, monthly $52.50) and are subject to change with advance notice. Payments are processed by Stripe; Yardly does not store your full card number.

Customers are not charged any separate platform or service fee. Once a satisfactory visit has been rendered, the charge for that visit is non-refundable, except where this Policy expressly provides otherwise (for example, the service-quality guarantee in Section 3) or where a refund is required by law.

2. Cancellation

You may cancel your service plan at any time through the Stripe Customer Portal, reachable from /account. Cancellation stops future scheduled visits that have not yet been dispatched, and their associated charges — there is no cancellation fee.

Because charges occur only after a completed visit, cancelling means you will not be billed for visits that have not yet happened. However, a visit that has already been dispatched or is in progress at the time you cancel will be completed and charged for that visit. If you do not want a pending visit performed, cancel before it is dispatched.

3. Service-quality and 48-hour free-redo guarantee

If you are unsatisfied with a completed visit, you may request a free redo within 48 hoursof that visit's completion at no additional charge. To request a redo, contact us at support@yardlyapp.com or use the in-app option for the relevant visit.

Yardlydetermines, in its reasonable discretion, whether a redo is practical. A redo may be deemed not practical where, for example, the dissatisfaction relates to conditions outside the landscaper's control (such as obstructed or inaccessible areas), where the lawn condition has materially changed since the visit, where the request falls outside the scope of the lawn bundle (mow, edge, blow, hedge-trim), or where weather or scheduling prevents a timely return. If a redo is not practical, Yardlymay, in its discretion, issue a refund of that visit's charge instead.

Appeals. If your redo or refund request is denied and you disagree, you may appeal by emailing support@yardlyapp.com with your account email, the visit date, and a description of the issue (photos are helpful). Yardly will review the appeal and respond. When a refund is approved, it is returned to your original payment method and typically posts within 5–10 business days, depending on your card issuer or bank.

4. Weather reschedule

When weather conditions (based on NOAA forecast data) make a safe or effective visit impractical, Yardly reschedules the visit to the next suitable day at no extra charge. Weather-rescheduled visits are not refunded, because the service is still delivered — just on a later date. You are charged only after the rescheduled visit is completed.

5. Landscaper no-show

If the assigned landscaper fails to perform a scheduled visit, Yardly will attempt to reassign the visit to another landscaper within 48 hours. If Yardly cannot reassign and complete the visit within that window, that visit is not charged, and if a charge was already made it is refunded to your original payment method.

6. Materials and add-ons

Optional materials add-ons (such as mulch or pine straw) are billed on the visit during which they are applied. If you are charged for a materials add-on that was not delivered or installed, contact support@yardlyapp.com and Yardly will refund the undelivered materials portion of that charge to your original payment method. Materials that were delivered and installed are non-refundable once the visit is rendered.

7. Chargebacks

If you believe a charge is incorrect, please contact support@yardlyapp.com first — most issues can be resolved quickly under this Policy without involving your bank. Filing a chargeback or payment dispute with your bank instead of contacting us may result in your account being suspended pending resolution of the dispute. Yardlyworks with Stripe to defend charges it believes are valid, including by providing visit records, completion evidence, and billing history. Nothing in this section limits any rights you may have under applicable law or your card network's rules.

8. Disputes and other terms

Any dispute relating to billing, charges, cancellation, or refunds is governed by the dispute-resolution provisions of our Terms of Service, INCLUDING BINDING INDIVIDUAL ARBITRATION UNDER THE AAA CONSUMER ARBITRATION RULES, A CLASS-ACTION WAIVER, A 30-DAY RIGHT TO OPT OUT, AND A SMALL-CLAIMS CARVE-OUT, preceded by a 30–60 day informal-resolution period. These provisions are governed by the laws of the State of Georgia, with venue in Cherokee County, Georgia. Please review the Terms of Service for the full text of these provisions and how to exercise the opt-out.

For details on transactional SMS (appointment, offer, and verification updates), message frequency, that Msg & data rates may apply, replying STOP to opt out or HELP for help, and that SMS consent is not a condition of using the service, as well as our electronic-records (E-SIGN) consent and email (CAN-SPAM) practices for transactional versus marketing messages, see our Terms of Service and Privacy Policy.

9. Contact

Questions about billing or refunds? Email us at support@yardlyapp.com. For privacy-related requests, contact privacy@yardlyapp.com. Notices to Yardly LLC may be sent by email — billing and refund notices at support@yardlyapp.com, and privacy notices at privacy@yardlyapp.com — or by mail to Yardly LLC, PO Box 112, Lebanon, GA 30146.